Responsible Gambling at Rich Palms

Responsible Gambling at Rich Palms

Pokies and casino games are entertainment, not a way to make money. Rich Palms gives you tools to stay in control of your time and your balance, so play stays enjoyable rather than stressful.

This page explains what each safer-gambling tool does, how to switch it on, what self-exclusion means in practice, and where to get free, confidential help in Australia if gambling stops feeling like fun.

What These Tools Are For

Every player's situation is different. Some want a firm cap on weekly spending, others just want a reminder when a session has run long. The tools below exist so you decide the boundaries, not the other way around.

Setting limits before you deposit is the simplest way to keep gambling fun. It takes a couple of minutes and you can adjust most settings as your circumstances change.

Why Limits Matter Before You Play

Once a session is underway, it's harder to judge time and losses objectively. A limit set in advance, while you're thinking clearly, protects the decision you actually wanted to make.

Setting a Limit: Step by Step

1. Log in to your Rich Palms account and open the account or cashier settings menu.
2. Find the responsible gambling or account limits section.
3. Choose the type of limit: deposit, loss, or session time.
4. Select a daily, weekly or monthly period for that limit.
5. Enter the amount in AU$ or the time in hours that suits your budget.
6. Confirm the limit. Lower limits usually apply immediately; increasing a limit may involve a cooling-off period before it takes effect.
7. Review your limits regularly and adjust them as your circumstances change.

If you can't find a setting, contact support and ask them to apply the limit manually on your account.

Safer Gambling Tools Available

These are the core tools you can use to manage play on your own terms. Each one does a different job, so many players use more than one together.

Using Reality Checks Well

A reality check doesn't stop play, it just interrupts it with facts: how long you've been playing and where your balance sits. Treat that pop-up as your cue to pause and decide whether to keep going.

Self-Exclusion and How It Works

Self-exclusion is for when you need a complete break rather than a limit. It closes the door on play for a period you set, with no way to reopen it early.

How to Request Self-Exclusion

1. Contact support or use the self-exclusion option in your account settings.
2. Choose the length of your exclusion period.
3. Confirm the request. Your account access is then suspended for that period.
4. You won't be able to log in, deposit or receive marketing emails while excluded.

What Self-Exclusion Does Not Cover

Self-exclusion applies to your Rich Palms account only. It doesn't extend to other offshore operators, so if gambling is a wider concern, pair it with BetStop-style awareness of licensed wagering limits, or speak with Gambling Help Online about blocking tools for your device and bank cards.

Recognising the Warning Signs

Problem gambling develops gradually and is easier to address early. Watch for these patterns in yourself or someone close to you.

• Chasing losses by depositing more than you planned to "win it back".
• Spending more time or money on pokies than you intend to, repeatedly.
• Hiding deposits, losses or time spent playing from family or friends.
• Using gambling to cope with stress, boredom or difficult emotions.
• Borrowing money, selling items, or neglecting bills to fund play.
• Feeling irritable or anxious when trying to cut back or stop.
• Neglecting work, study or relationships because of time spent gambling.

Noticing even one or two of these signs is worth acting on. Setting a limit or taking a short break is a reasonable first step, and professional support is available if the pattern continues.

Where to Get Help Locally

Free, confidential support is available in Australia, 24 hours a day, regardless of where you play.

• Gambling Help Online: 1800 858 858, available 24/7, gamblinghelponline.org.au
• Lifeline: 13 11 14, for crisis support and emotional distress

Gambling Help Online offers phone counselling, online chat and local referrals for you or a family member affected by someone else's gambling. The service is confidential and free.

Rich Palms is strictly for players aged 18 and over. If gambling is no longer enjoyable, or is affecting your finances, work or relationships, please reach out to Gambling Help Online before you continue playing.

Frequently Asked Questions

How do I set a deposit limit on my Rich Palms account?

Open your account settings, find the deposit limit option, and choose a daily, weekly or monthly cap in AU$. Lower limits apply straight away, while raising a limit later may involve a short cooling-off period.

Can I reverse a self-exclusion once I've set it?

No, self-exclusion runs for the full period you select and cannot be reversed early. This is intentional, so the decision you made with a clear head is the one that holds, even if you change your mind later.

What happens to my account during self-exclusion?

Your login is suspended, you can't deposit or play, and marketing emails stop. Access returns only once the period you chose has fully passed, and you may need to contact support to reactivate it.

Is Gambling Help Online only for people with a serious problem?

No, Gambling Help Online supports anyone at any stage, from setting healthier habits to dealing with a crisis. Counsellors are available 24/7 by phone on 1800 858 858 or via online chat, free and confidential.

Do responsible gambling tools cost anything to use?

No, deposit limits, loss limits, time limits, reality checks and self-exclusion are free features built into your account. You can switch them on through account settings or by asking support to apply them for you.

What signs suggest I should take a break from pokies?

Chasing losses, hiding your spending, feeling irritable when you try to stop, or neglecting bills and responsibilities are key signs. If any of these sound familiar, set a limit now and consider speaking with Gambling Help Online.